Job Description

Job Description

Job Description

Salesforce & Data Manager, Advancement

As L.A.'s premier performing arts destination, The Music Center convenes artists, communities and ideas with the goal of deepening the cultural lives of every resident in Los Angeles County. The $80 million non-profit performing arts organization has three divisions: TMC Arts, TMC Ops and TMC Business Services. TMC Arts, The Music Center’s programming engine, provides year-round programming inside The Music Center’s four theatres, which include Walt Disney Concert Hall, Dorothy Chandler Pavilion, Ahmanson Theatre and Mark Taper Forum; on Jerry Moss Plaza; outside at Gloria Molina Grand Park, a 12-acre adjacent green space; and in schools and neighborhoods all over Los Angeles County. TMC Arts presents world-class dance with Glorya Kaufman Presents Dance at The Music Center, free and low-cost public concerts and events, as well as K–12 arts learning programs, workshops, performances, interactive experiences and special events. TMC Ops manages the theatres, Jerry Moss Plaza and Gloria Molina Grand Park, which comprise $3 billion in county assets, on behalf of the County of Los Angeles. TMC Business Services includes Advancement, Human Resources, Finance, Tech Services, and Marketing and Communications. The Music Center is also home to four renowned resident companies—Center Theatre Group, Los Angeles Master Chorale, LA Opera and LA Phil.

Position Summary:

The Salesforce & Data Manager is a detail-oriented, proactive, and technically skilled professional. This position offers an exciting opportunity to play a key role in The Music Center’s (TMC) implementation and optimization of its new fundraising Customer Relationship Management (CRM) software, Kindsight Ascend, built on the Salesforce platform.

This role will serve as the primary Ascend/Salesforce system administrator. They will manage daily operations within Ascend/Salesforce, including the creation of complex reports and dashboards, managing the ticket and issue queue, system configuration, maintenance, and user support.

This Manager reports to the Senior Director of Advancement Services and will partner with Advancement colleagues and with departments across TMC when necessary to ensure that Ascend/ Salesforce effectively meets the evolving needs of the organization. The Manager will also provide supplemental support for prospect research by managing prospect research dashboards & reports and providing brief qualification research.

Responsibilities to include, but not limited to:

• Serve as the primary Ascend/Salesforce system administrator.
• Partner with the Senior Director of Advancement Services and TMC’s implementation partner to support the configuration and migration of TMC’s fundraising CRM from Tessitura to Ascend/Salesforce.
• Help to manage and configure API connections, supporting direct sync with ticketing, finance, communications, and other third-party applications as needed.
• Develop reports, dashboards, and processes to leverage data-driven insights.
• Additionally, develop flexible report and dashboard templates to provide end-users access to data with minimal data manipulation.
• Serve as liaison to Tessitura report consultant to help track current report requests.
• Responsible for uploads, exports, and updates of data.
• Develops and maintains custom objects, fields, formulas, validation rules, workflows.
• Manage and resolve the CRM ticket and issue queue, providing timely and effective solutions for end users.
• Troubleshoot system errors, user issues, and integration problems to minimize disruptions.
• Keep up to date with Ascend/Salesforce product releases and communicate with end users about key changes.
• Support the implementation of new features and integrations as needed.
• Train new users in Ascend/Salesforce.
• Create and update training materials, FAQs, and knowledge articles.
• Oversee all aspects of user and license management (user setup/deactivation, roles, profiles, permissions, record sharing settings, etc.)
• Maintain high standards of data security and confidentiality, particularly in relation to client and donor information.
• Ensure data integrity via proactive data validation, record deduplication, and auditing.
• Troubleshoots and resolves issues related to the CRM.
• Serve as a liaison to the consortium for the Tessitura CRM and ticketing solution.
• Provide supplemental support for prospect research through the development and maintenance of prospect management and analytical dashboards.
• Create brief profiles to help qualify prospects by utilizing a wide variety of external and internal resources such as the in-house database and subscription services including iWave, Lexis-Nexis, and RelSci.
• Other related duties as assigned.

Basic qualifications:

• Bachelor’s degree or equivalent experience.
• Minimum 2 years of experience as a Salesforce Administrator. Salesforce Administrator certification preferred.
• Strong understanding of Salesforce configuration, including workflows, process builder, flows, validation rules, and user management.
• Experience managing issue queues and providing end-user support.
• Ability to effectively communicate complex technical concepts to people of varying technical skill levels.
• Ability to provide technical assistance and CRM support & training.
• Knowledge of Microsoft Suite products, specifically Word, Excel, Outlook, and Teams.
• Experience with Tableau or Google Looker Studio a plus.
• Experience conducting prospect research or openness to learning this skillset.

Desired skills:

• Excellent problem-solving skills and attention to detail.
• Strong communication and organizational skills.
• Self-motivated team player with the ability to meet deadlines, remain flexible, approach projects proactively, and provide intentional feedback.
• Excellent customer service, interpersonal, and communication skills.
• Ability to be flexible and willing to modify plans, when necessary, throughout the day.

We offer a highly competitive salary range of $65,000 - $80,000 annually for this full-time, exempt position. Your comprehensive compensation package includes top-tier medical, dental, and vision health plans, generous paid time off (vacation and sick days), a robust 401(k) plan with employer contributions and match, group term life insurance, and flexible spending accounts.

The weekly administrative schedule is 35 hours per week, approximately 9 am – 5 pm Monday to Friday, with adjustments to accommodate special events and activities. Currently, The Music Center practices a hybrid (remote with scheduled onsite team days) weekly schedule and work onsite/in person for live events, which may require on-site support. This scenario may change and is also subject to the responsibilities of the position.

EQUAL OPPORTUNITY EMPLOYER

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