Job Description

Job Description

Job Description

Our company is the lead provider in AT&T products and services specializing in their sales and customer experience department. We are rapidly expanding our customer acquisition in the local area providing tailor fitted solutions to AT&T new and existing customers. We are looking to add valuable, enthusiastic individuals with a strong aptitude for sales to joining our team as an AT&T Sales & Customer Service Associate. 

We are looking for customer-first individuals to join our team as an AT&T Sales & Customer Service Associate. In this role, you'll be the primary point of contact helping customers stay connected with the latest technology while providing unmatched service and support. In this full-time position we are fully committed to helping you find success by providing hands-on product knowledge and sales training to ensure you are able tackle any customer needs or acquisitions as an AT&T Sales & Customer Service Associate.

AT&T Sales & Customer Service Associate Responsibilities:

• Engage with customers to identify their needs and provide tailored AT&T product and service recommendations
• AT&T Sales & Customer Service Associate will provide caring, courteous, trustworthy, and professional service to AT&T customers directly 
• Confidently troubleshoot and resolve customer service issues while demonstrating empathy and attention to detail
• Process customers sales orders on new internet and wireless services 
• Track all sales orders from start to finish to create a seamless customer experience 
• Proactively stay informed on the newest devices, service offerings, and sales promotions to provide accurate and relevant information to better serve the customers needs

AT&T Sales & Customer Service Associate Qualifications:

• Customer service or sales experience (preferred)
• Confident in guiding customers toward the best solutions while naturally upselling products that enhance their experience
• Experienced in building trust with customers and delivering high-quality service that exceeds expectations
• Technically adept with hands-on experience using smartphones, tablets, endpoint-of-sale systems

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