Job Description

Job Description

Job Description

POSITION SUMMARY :

Position responsible for assisting the Parking Enforcement Supervisor in the supervision and management of the Parking Enforcement Officers. Performing a variety of administrative and management supportive functions. Specific duties would include, but not be limited to: working various shifts, route area coverage assignments, radio dispatch, vehicle allocation, and hand-held computer usage. The largest portion of time will be allocated to monitoring and evaluating enforcement duties in the field. This is a middle management position, requiring both the supervision of others and the ability to take direction from the immediate supervisor.

MAJOR RESPONSIBILITIES AND DUTIES :

• Monitor and evaluate field activities of Parking Enforcement Officers (PEO).
• Meet with the PEO’s in the field to assist with problems or issues that may arise.
• Ability to work a variety of shifts when required or needed.
• Check PEO’s in the field to ensure they are in their assigned areas and are dressed in proper uniforms.
• Beginning of shift – obtain test ticket from each PEO to ensure the accuracy of the computer settings.
• End of shift make sure that all hand-held computers are intact and placed properly in their cradles and display proper screen for downloading the tickets, ensure that all printers are plugged in and begin downloading the tickets.
• Supervise and manage the day-to-day activities of the parking enforcement division.
• Training of all new employees.
• Suggest, develop and initiate the implementation of policies and procedures.
• Research and resolve parking ticket issues.
• Review and evaluate daily reports from the parking enforcement officers.
• Monitor the issuance of parking enforcement tickets.
• Make sure that all PEO’s are dressed in their proper uniforms.
• Answer the telephone and relay staff calls in addition to answering inquiries of a non-technical nature.
• Investigate and document all complaints from the public both by phone and through written correspondence.
• Record and maintain files of time and attendance of parking enforcement officers.
• Recommend and take appropriate disciplinary action.
• Perform weekly car inspections.
• May perform activities, functions tasks and duties as assigned or required.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES :

• Extensive knowledge of Pennsylvania State Motor Vehicle Code parking regulations.
• Considerable knowledge of the geography of Pittsburgh.
• Knowledge of management techniques.
• Skilled in the operation of a keyboard, computer, photocopier and fax machine.
• Knowledge of PPA policies, procedures and applicable laws and ordinances preferred but not required.
• Ability to maintain confidentiality.
• Ability to discipline employees fairly and consistently.
• Ability to be courteous and remain tactful in stressful situations with customers.
• Ability to communicate effectively both written and verbally.
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions.
• Professional demeanor.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS :

High school diploma or GED equivalent. An Associate Degree preferred. Two years’ experience supervising employees in field operations. Two years of full-time parking enforcement, law enforcement and/or court experience a plus. Two years’ experience operating a personal computer (e.g., Microsoft Office Suite, etc.).

BACKGROUND CHECK :

Must successfully complete a background/mvr check. A pre-hire drug test screening may be conducted.

SPECIAL CERTIFICATES and LICENSES:

Must possess and maintain a current and valid Class C (or Class 1) Pennsylvania Motor Vehicle Operator’s Drivers License throughout employment.

OTHER:

Must be a bona fide resident of Allegheny County or must be willing to establish and maintain residency within Allegheny County within six (6) months after the hire date.

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