Job Description

Job Description

Chief Operating Officer

Location: Orange County, CA (On-site)

Industry: Personal Injury Law

Employment Type: Full-time | Executive Leadership

Company Overview

Our client is a fast-growing, high-performing personal injury law firm based in Orange County, CA, known for exceptional client outcomes, operational discipline, and a sharp focus on growth. With a team of over 250 employees, the firm is entering its next phase of expansion and requires a senior operational leader to support and scale its infrastructure.

Position Summary

The Chief Operating Officer (COO) will be responsible for leading firm-wide operations, aligning cross-functional teams, and ensuring organizational excellence across departments. This role is critical to the firm's mission of maintaining best-in-class service while expanding at speed.

The ideal candidate has direct personal injury law firm experience and a track record of leading operations at scale. Experience in other high-volume legal or consumer-facing services (e.g. healthcare, insurance, legal marketing) is a plus but secondary to personal injury expertise.

Key Responsibilities

• Operational Strategy & Execution:
• Develop and implement scalable systems across legal operations, intake, case management, HR, and finance to support continued firm growth.
• Executive Leadership & Alignment:
• Serve as a core member of the executive team; align operations with firm goals and partner closely with the CEO and department heads.
• Team Development & Management:
• Lead, develop, and hold accountable a high-performing team across functional areas; foster a culture of performance, clarity, and operational rigor.
• Process Improvement:
• Identify and address inefficiencies across the firm, implement systems that drive throughput and streamline workflows.
• Workforce & Resource Planning:
• Oversee headcount planning, vendor strategy, budget management, and space utilization to support scale.
• Client Service Delivery:
• Ensure operational consistency and excellence throughout every stage of the client lifecycle—from intake to resolution.
• Compliance & Risk:
• Ensure the firm meets operational, regulatory, and legal standards; support risk mitigation and internal controls.

Qualifications

• Proven success in a senior operations leadership role (COO, VP Ops, Managing Director, etc.) within a law firm or professional services firm, ideally personal injury law.
• Experience leading a company or business unit of 250+ employees and preparing for the next stage of growth
• Deep operational expertise across intake, legal ops, HR, finance, and compliance in a high-volume environment.
• Track record of building and scaling teams, systems, and processes with strong KPIs and reporting discipline.
• Exceptional leadership, communication, and change management skills; able to foster alignment at every level.
• Must be based in or willing to relocate to the Orange County area and work on-site.

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